Client Success Manager

Summary

Join Doximity Hospital Solutions, a platform that helps hospitals build their digital footprint, as a Client Success Manager. You will be responsible for helping clients achieve success and advising on best practices for hospital marketing. You will become an expert in the Doximity product suite and partner with internal teams to promote client retention. This role requires strong communication skills and a passion for the healthcare industry. You will be responsible for owning hospital accounts, executing marketing campaigns, partnering with clients to understand their goals, and creating reports to showcase progress. You will also work strategically with the Sales team to ensure successful campaign execution and renewal.

Requirements

• Prior experience in healthcare or marketing agency required
• Success working independently, and within a team, while being personally accountable for assigned tasks
• Exceptional attention to detail, written and verbal communication, and time management skills
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
• Enthusiasm to help grow our business and be an energetic team player
• Solves problems creatively

Responsibilities

• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan
• Partner with clients to understand their goal and measure of success across all physician marketing campaigns
• Own client reporting to showcase progress towards goals and campaign performance
• Strategically partner with Sales team for campaign execution through delivery to renewal

Preferred Qualifications

• 3-5 years of work experience in client management preferred
• Prior experience working remotely
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
• Knowledge of Salesforce and Airtable

Benefits

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!