Client Success Manager

Summary

Join Doximity Hospital Solutions' growing team as a Client Success Manager and help hospitals build their digital presence. You will own hospital accounts, execute marketing campaigns, and partner with clients to achieve their goals. Responsibilities include campaign layout, proof creation, platform updates, client reporting, and strategic collaboration with the sales team. The ideal candidate possesses healthcare or marketing agency experience, strong communication and organizational skills, and a problem-solving mindset. Prior remote work experience and knowledge of Salesforce and Airtable are preferred. Doximity offers a fast-paced, tech-savvy environment and a comprehensive benefits package.

Requirements

• Prior experience in healthcare or marketing agency required
• Success working independently, and within a team, while being personally accountable for assigned tasks
• Exceptional attention to detail, written and verbal communication, and time management skills
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
• Enthusiasm to help grow our business and be an energetic team player
• Solves problems creatively

Responsibilities

• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan
• Partner with clients to understand their goal and measure of success across all physician marketing campaigns
• Own client reporting to showcase progress towards goals and campaign performance
• Strategically partner with Sales team for campaign execution through delivery to renewal

Preferred Qualifications

• 3-5 years of work experience in client management preferred
• Prior experience working remotely
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
• Knowledge of Salesforce and Airtable

Benefits

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!