Client Success Manager

Summary

Join Experian Health as a Client Success Manager (CSM) and partner with Support and Optimization teams to ensure exceptional client experiences. You will report to the Client Organization, collaborating with Client Executives on product expansion and Relationship Managers to cultivate strong customer relationships. Leverage your deep understanding of Experian Health products to provide consultative guidance and support throughout the client lifecycle. This role requires extensive healthcare IT and revenue cycle experience, along with expertise in Experian Health's Contract Manager and Claim Scrubber products. The position offers a competitive compensation package, comprehensive benefits, and a flexible work environment.

Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle
• 3+ years' Payer Contract experience
• 2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge
• 2+ years' Salesforce or a similar CRM expertise
• Occasional travel (20%-25%) to client sites
• Bachelor's degree

Responsibilities

• Partner with the Support and Optimization teams to ensure the best client experience for assigned clients
• Partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers
• Deeply understand our Experian Health product capabilities and providing consultative guidance, and support to clients throughout their life cycle
• Quickly acclimate and understand, the client's implementation to facilitate updates, additions, and fixes to client setup
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay
• Evaluate customer utilization of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience
• Develop expertise in Contract Manager andsClaim Scrubber product suite
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Contract Manager and Claim Scrubber Products
• Responsible for extensive comprehension of the SOW (Statement of Work) to guide clients as they transition from Implementation into the Post-Go live world

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays