Client Success Manager

Summary

Join our client, a well-established print and marketing services provider, as a Client Success Manager. This fully remote position requires managing client relationships, handling orders, and identifying upsell opportunities. You will be the primary point of contact for clients, ensuring high satisfaction levels. Proficiency in HubSpot and a strong focus on client retention are essential. The role involves managing client interactions, tracking orders, and maintaining accurate client records. Successful candidates will demonstrate effective client management, accurate order processing, revenue growth through upselling, strong client retention, and proficient HubSpot usage.

Requirements

• Have previous experience in a client-facing role, with a focus on managing relationships and providing excellent service
• Have strong experience with HubSpot for managing client interactions and maintaining accurate records
• Be able to handle order inquiries, data entry, and order creation with accuracy and efficiency
• Have experience identifying and pursuing upsell and cross-sell opportunities
• Have native fluency in English (verbal and written)

Responsibilities

• Serve as the primary point of contact for clients, addressing their needs and providing excellent service to ensure high levels of satisfaction
• Answer phone calls, manage order inquiries, and handle data entry tasks
• Create and process orders on behalf of clients accurately and efficiently
• Identify and pursue upsell and cross-sell opportunities to maximize revenue and provide additional value to clients
• Develop and implement strategies to retain clients and build long-term relationships, ensuring continued satisfaction and loyalty
• Utilize HubSpot to manage client interactions, track orders, and maintain accurate records of client information and communications

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST