Client Success Manager

Summary

Join Storable's Marine Division as a Client Success Manager (CSM)! This remote role focuses on client satisfaction, retention, and growth within a portfolio of accounts. You will develop strong client relationships, drive account growth through training and best practices, and serve as a trusted advisor. The ideal candidate possesses 1-3 years of client-facing experience in cloud/SaaS platforms and excels in communication and collaboration. Storable offers a competitive salary, generous benefits, and a fully remote work environment. We value transparency and offer a variable incentive in addition to the base salary range of $67,000-$89,000 USD. Apply today and help us empower storage operators!

Requirements

• Have 1-3 years of client-facing account management or business development experience in Cloud / SaaS-based platforms
• Be organized, detail-oriented, and able to manage 50+ clients at once
• Demonstrate the ability to work both collaboratively as part of a team and independently with minimal supervision
• Possess outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Be adaptable to changing environments and processes
• Be willing to travel periodically based on client and business needs
• Have a Bachelor’s degree
• Be currently authorized to work in the United States on a full-time basis
• Reside in one of the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

Responsibilities

• Develop client relationships that promote retention and loyalty within the SMB and MM account portfolio
• Be accountable for post-implementation client management and driving account growth through sharing best practices and training to ensure optimal product adoption and utilization
• Serve as a trusted advisor for our clients and be an expert in the Marine Division solutions
• Collaborate with internal subject matter experts to resolve product issues and ensure clients are happy with the outcome
• Create account documentation for all client interactions in Salesforce, designated Client Success Platform, and ticketing/tracking systems
• Keep clients informed of product roadmap and releases, and advise how new features are relevant to maximize product usage
• Identify and forecast risk; create, maintain and manage mitigation strategies and clearly communicate needs from the organization to fulfill mitigation plans
• Serve as an internal advocate and client liaison throughout the entire client life cycle and communicate feedback to internal teams

Benefits

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible
• Engage remotely!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply