Client Success Manager

Summary

Join Experian as a Client Success Manager and build strong relationships with key clients. You will gain a deep understanding of their organizations, business drivers, and product/service needs. Coordinate daily activities to support and grow key partnerships, ensuring operational and servicing excellence. Maintain long-term client relationships, manage renewals, adhere to contractual obligations, and act as the voice of the client. Identify new business growth opportunities and expand current partnerships. This role requires a client-centric mindset, accountability, and trust-building with teammates and customers. The position reports to the VP and involves some travel.

Requirements

• 5+ years in program management and client services/customer success, with preference for someone who has displayed recent success within a progressive, digital growth company
• Experience in compliance and operational oversight and audit, to support client requested monthly and annual audit requirements
• Experience creating processes used by a client-facing SaaS support team
• Retention and business development expertise, specifically in formulating and marketing solutions to address opportunities or new needs
• Problem analysis and problem resolution at both a strategic and SaaS operational level
• Bring analytical traits to our organization and operate within a framework that uses well defined metrics, scorecards and goals
• Some travel required, as necessary

Responsibilities

• Maintain a long-term relationship with key clients to gain an understanding of your client's organization, their business drivers and their key product/service needs for their own customers
• Coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays