Client Success Manager

Summary

Join Springbig, a leading SaaS marketing technology platform serving the cannabis industry, as a Client Success Manager. This fully remote position focuses on building strong client relationships, understanding client needs, and cross-selling/upselling services. You will be the primary point of contact for client account management, ensuring timely solution delivery and client satisfaction. Collaboration with internal teams and the sales team is crucial to achieve quotas and identify new business opportunities. The ideal candidate possesses strong communication, presentation, and CRM software skills, along with a proven track record in client development within the technology industry. Springbig offers a dynamic work environment, a healthy work-life balance, and professional development opportunities.

Requirements

• 3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• 3+ years of Client Development, Account Development experience within the technology industry and strong engagement skills
• Proven ability to build rapport over the phone and via email with quick response times
• Proactive
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Benefits

• Full benefits package (Health, Dental, Vision, Life)
• 401k with matching
• Unlimited PTO
• Competitive salary
• Unlimited PTO
• 401k match
• Great health benefits (medical, dental, vision, STD, LTD, Life Insurance)