Client Success Manager

Summary

Join NRS Insights as a Client Success Manager to cultivate client relationships, oversee data execution, and facilitate cross-functional collaboration between clients and internal teams. This role demands a strong commercial mindset, thriving in fast-paced settings, and translating strategy into action. You will be crucial in delivering value and business growth. Responsibilities include managing client relationships, translating business needs into deliverables, leading data product execution, supporting sales, mentoring junior team members, identifying upsell opportunities, and troubleshooting issues. The ideal candidate possesses 3–6 years of experience in Client Success, Account Management, or Strategic Partnerships, preferably within CPG, data/insights, or retail media. A hands-on approach, strong communication skills, organization, proactiveness, and a commercial mindset are essential.

Requirements

• 3–6 years in Client Success, Account Management, or Strategic Partnerships
• Hands-on, roll-up-your-sleeves mentality—you’re not afraid to dig into the details to get things done
• Strong communicator, comfortable working across business and technical audiences
• Organized, proactive, and relentlessly resourceful
• Commercial mindset with the hustle to support growth and uncover new opportunities
• Comfortable managing multiple priorities in a fast-moving environment

Responsibilities

• Manage relationships with assigned clients in CPG, analytics, and retail media
• Translate business needs into clear deliverables for internal data and ops teams
• Lead execution of data products, recurring deliverables, and performance reporting
• Support sales outreach and early-stage conversations with new prospects
• Help elevate the output and development of junior team members through collaboration and guidance
• Identify upsell and expansion opportunities by tracking client usage and needs
• Troubleshoot issues and ensure a high standard of service and delivery

Preferred Qualifications

Experience in CPG, data/insights, or retail media preferred