Client Success Manager

Summary

Join Onebox, a Fever Group company, as a Client Success Manager and contribute to revolutionizing the live entertainment industry. Based in Barcelona with a hybrid work model, you will manage key sports industry clients, guiding them through the entire client lifecycle, from pre-sales to long-term support. Responsibilities include client training on platform tools, building strong relationships, identifying upsell opportunities, and collaborating with internal teams to resolve issues. The ideal candidate possesses 4+ years of experience in client success or account management, experience with B2B clients, and fluency in English. Competitive salary, hybrid work model, flexible hours, and various benefits are offered.

Requirements

• 4+ years in Client Success or Account Management
• Experience with B2B clients and tailored product delivery
• Fluency in English (written and spoken)
• Strong communication and problem-solving skills

Responsibilities

• Guide clients from pre-sales demos to onboarding and long-term support
• Train clients on platform tools like Ticket Secure, Flexi Ticket, or our B2C Service
• Build trusted relationships and proactively identify upsell opportunities
• Monitor account performance and resolve technical issues with the Tech/Product teams
• Collaborate with Client Support to ensure fast and effective responses
• Represent Onebox at client events and ensure flawless execution

Preferred Qualifications

• Experience in sports, ticketing, events, or entertainment
• Additional languages
• International work experience

Benefits

• Competitive salary that rewards your talent
• Hybrid work model – 1 day in-office per week or remote + 2 company-paid visits/year
• 23 vacation days + your birthday off
• Flexible working hours + Friday afternoons off
• Annual training budget
• Private health insurance (with family discounts)
• Wellhub access – for you and your family
• Optional Edenred card – meals, transport & childcare
• Team events, after-work fun & two yearly parties