Client Success Manager

Summary

Join Force Therapeutics' Client Success & Strategy team as a Client Success Manager and play a pivotal role in driving the growth and success of our hospital, health system, and orthopedic specialty practice clients nationwide. You will manage key client relationships, ensuring their satisfaction and achieving their business objectives. This role demands exceptional communication and customer-centric skills, along with experience in digital health account management. You will collaborate with cross-functional teams to resolve client issues and identify expansion opportunities. Force Therapeutics offers a comprehensive benefits package, including medical, dental, and vision insurance; 401k retirement planning; generous PTO; and a remote-friendly workplace.

Requirements

• Experience in Digital Health Account Management: You bring 2-4  years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector
• Exceptional Communication Skills: You’re a talented and clear communicator who has  experience presenting to large groups and high level stakeholders. You’re also comfortable representing your client needs in internal forums
• Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience

Responsibilities

• Account Management : You create a culture of alignment, collaboration, and accountability with our client stakeholders  to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship
• Client Relationship :  Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. Create client relationships where they are champions of Force who provide  references, case studies, and testimonials
• Strategic Client Growth: Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive  to drive expansions forward
• Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues

Benefits

• Medical, Dental, and Vision Insurance : Comprehensive coverage to ensure you and your family's health needs are always met
• 401k Retirement Planning : To set you up for long-term financial security with a company match
• Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to  help you get around town
• Generous PTO: Ample vacation time,  unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need
• Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days
• Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive