Client Success Manager

Summary

Join iT1, a leading technology solution provider, as a Client Services Manager and contribute to exceptional service delivery for our valued clients. Collaborate closely with clients to address their needs, resolve issues, and enhance the value of our solutions. This role demands strong problem-solving skills, a client-focused approach, and the ability to manage multiple priorities. Build trusted relationships with stakeholders, align internal teams, and uncover additional service opportunities. The position involves a mix of client meetings, data review, issue resolution, and collaboration with internal stakeholders, all while prioritizing client experience. This is an exciting opportunity to advance your career in IT consulting and managed services, working with top technology offerings and talented engineers.

Requirements

• Bachelor’s degree or equivalent professional experience (5+ years in an IT business role engaging with C-level executives and IT leadership)
• Experience in the IT services industry strongly desired (prior work with an MSP a plus)
• Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends
• Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to both clients and internal teams
• Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Responsibilities

• Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
• Consistently deliver on client commitments and take full ownership of issue resolution
• Build and maintain strong relationships with clients and all internal and external stakeholders involved in their success
• Maintain a deep understanding of iT1 service offerings and each client’s contractual scope
• Plan, prepare, and lead regular service review calls with active clients
• Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
• Discover client business objective and proactively recommend strategic solutions that align with their long-term goals
• Independently manage projects and deliverables with minimal oversight

Preferred Qualifications

• Any technical certifications preferred, but not required
• Certifications in Customer/Client Success, not required

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages