KENTECH is hiring a
Client Success Manager

Summary

The job description is for a Client Success Specialist role at KENTECH Consulting Inc., a background technology screening company. The role involves building and maintaining strong relationships with customers, collaborating with cross-functional teams, overseeing customer onboarding and training, analyzing customer data, identifying opportunities for upselling, managing customer activations, and contributing to the success of the customer success team.

Requirements

• Over 3 years of proven, dependable experience in customer success and account management within the background check investigations industry
• Experience in building out Client Success SOPs and departments
• Strong written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels, both internal and external
• Proficient in CRM and marketing automation solutions, with hands-on experience using TAZWorks and HubSpot

Responsibilities

• Serve as the primary point of contact for all customer-related matters, ensuring smooth communication and resolution of any issues
• Develop and maintain strong, enduring relationships with key business executives and stakeholders, acting as a trusted advisor
• Collaborate with cross-functional teams, including marketing, sales, and product development, to deliver tailored solutions that align with customer needs
• Oversee customer onboarding and training, ensuring that customers are fully engaged and realize the value of our solutions
• Analyze customer data to optimize their experience and ensure consistency in service delivery
• Identify opportunities for upselling and work closely with sales and operations teams to achieve growth objectives
• Manage customer activations, ensuring that new customers are delighted and go live as quickly as possible
• Address high-severity requests or escalations with urgency and effectiveness
• Contribute to the success of the customer success team by sharing best practices and supporting team initiatives

Preferred Qualifications

• Basic knowledge of HTML and Adobe Suite
• BA/BS degree in Business or Marketing or equivalent experience

Benefits

• Remote and Full-Time
• PTO
• Flex Time
• STD/LTD
• Life Insurance
• Profit Sharing
• Health, Vision, and Dental