LINQ is hiring a
Associate Client Success Manager

Summary

The job is for an Associate Client Success Manager at LINQ, a high-growth software company specializing in K12 education administration. The role involves webinar hosting, one-to-many communications, automated campaigns, payment adoption assistance, services upsells, client escalation management, product enablement, customer community moderation, newsletter content creation, and regular virtual office hours.

Requirements

• 1-3 years of experience in a client-facing role, preferably in account management or customer success
• Strong communication and interpersonal skills
• Proven track record of managing client relationships and driving customer satisfaction

Responsibilities

• Webinar Hosting: Plan, organize, and host webinars to educate clients on product features, best practices, and industry trends
• One-to-Many Communications: Develop and execute one-to-many communication strategies, including email campaigns, newsletters, and digital content
• Automated Campaigns: Build and manage automated check-ins and engagement campaigns to nurture client relationships and drive product adoption and satisfaction
• Payment Adoption: Assist clients in adopting and optimizing payment solutions
• Services Upsells: Identify opportunities for upselling additional services and solutions
• Client Escalation Management: Manage client escalations effectively, coordinating with internal teams to resolve complex issues
• Product Enablement: Facilitate product enablement by creating and delivering digital training materials, guides, and resources
• Customer Community Moderation: Moderate and engage with the customer community through digital forums, social media, and other online platforms
• Newsletter Content Stakeholder: Act as the primary stakeholder for newsletter content creation
• Customer Office Hours: Host and manage regular virtual office hours to provide clients with direct access to support and guidance on product-related questions and issues

Preferred Qualifications

• Bachelor's Degree in Business Administration; Communications, or related field
• K-12 Experience

Benefits

• Remote working environment
• Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
• One America 401k plan with 4% employer matching on total earnings, not just base
• Company Bonus Plan or Target Sales Commission Plan
• Flexible Open Paid Time Off Plan
• Paid Parental Leave Policy
• 10 paid holidays
• 16 hours of paid volunteer time
• Blue Cross Blue Shield benefit network (medical/dental/vision)
• Low-deductible PPO option or HDHP option with employer contributed HSA
• Dental with child orthodontia
• 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
• Health and wellness benefits including gym and Headspace reimbursement
• Professional development opportunities