Remote Client Success Manager II

Summary

Join BlueVoyant's fast-paced team as a Client Success Manager II to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant. You will own a portfolio of client relationships, serve as the operational interface among various BlueVoyant operations teams, and deliver evidence of ongoing performance improvements in partnership with our SCD delivery partners.

Responsibilities

• Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
• Serve as the operational interface among various BlueVoyant operations teams to: Ensure consistent quality of service delivery
• Steward client issues from identification through resolution
• Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
• Deliver evidence of ongoing performance improvements in partnership with our SCD delivery partners
• Create and execute service improvement plans as appropriate
• Manage the client experience to achieve a likelihood to recommend rating with our clients
• Drive successful service renewals through high client satisfaction
• Engage clients to participate in case studies and other marketing events
• Identify and position cross-sell and up-sell opportunities in partnership with Sales
• Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
• Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
• Contribute to Client Success team continuous improvement efforts