Client Success Manager

Summary

Join Consensus, a dynamic SaaS company, as a Client Success Manager (Level 1) and manage 40-50 SMB/Mid-Market accounts. You will be the primary point of contact, onboarding, training, consulting clients, and driving best practices to ensure adoption and growth. Success is measured by driving adoption and expansion within your book of business. This role requires strong communication, consultative skills, and experience in B2B SaaS. Remote work is available, with some domestic and international travel. Consensus offers a robust benefits package including health and wellness benefits, retirement plan, paid parental leave, unlimited PTO, and professional development opportunities.

Requirements

• 3+ years experience in Client Success or Account Management within B2B SaaS
• Excellent level of accuracy and attention to detail
• Outstanding communication skills - through chat, email, phone, and in-person
• Comfortable articulating software and engaging with executives (VP and C-Level Execs)
• An understanding of the different sales roles/positions within an organization
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Successful track record managing a Book of Business (Growth as well as Retention)
• Driven, self-motivated, enthusiastic and have a “can-do” attitude
• Access to a quiet and enclosed working environment with a fast internet connection

Responsibilities

• Drive retention and growth within your Book of Business
• Primary Contact for onboarding, implementing, and training BoB
• Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
• Comfortable training/presenting to large teams
• Ability to proactively understand client needs and respond accordingly
• Successfully manage and overcome client objections
• Help monitor and respond to client requests through Chat
• Consistently log activities as well as update/maintain account info in CRM
• Create necessary training materials specific to your clients’ needs
• Can work remotely (long-term) and self-manage
• Travel 10-20% domestic and internationally

Preferred Qualifications

BA/BS Preferred

Benefits

• Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage
• Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings
• Secure your future with our 401(k) plan featuring company-matching contributions
• We offer paid parental leave, so you can prioritize what matters most—your family
• Enjoy unlimited PTO and 12 company holidays to recharge and refresh
• Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind
• Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join
• Participate in our professional development program to expand your skills and advance your career
• Make a difference in your community with two paid volunteer days each year at a charity of your choice