Client Success Manager II

Summary

Join Jenzabar as a Client Success Manager II and cultivate strong relationships with higher education clients across multiple states. Leverage your expertise in higher education and client service to maximize product satisfaction and address client needs. You will act as a liaison between Jenzabar and clients, providing training and conducting annual reviews. Strategic relationship building with senior-level contacts and collaboration with sales teams are key aspects of this role. This position requires significant travel (approximately 50% or more) and involves collecting client feedback to improve products and representing Jenzabar at regional conferences. The ideal candidate possesses a background in higher education and account management within the higher education sector.

Requirements

A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years)

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Travel as necessary to visit clients (~50% travel or more at times)
• Other tasks as assigned

Preferred Qualifications

• Bachelor’s Degree
• Background in Higher Education – understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
• Strong communication skills and a positive attitude

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance