Client Success Manager

Summary

Join PeopleGrove+CORE Higher Education Group as a Client Success Manager (CSM) to champion higher education partners using the CORE product suite. As a CSM, you will retain and grow client partnerships, serve as a trusted advisor, and collaborate across teams to ensure smooth implementation, training, and client engagement. You will own client account health, driving retention and satisfaction. Responsibilities include leading client meetings, responding to inquiries, capturing feedback, representing the brand, and maintaining records. The ideal candidate has 2+ years of experience in customer success or service within B2B SaaS, is tech-savvy, and possesses strong communication and problem-solving skills. A bachelor's degree is required.

Requirements

• 2+ years of experience in customer success or service within B2B SaaS
• Tech-savvy and quick to master new platforms
• Clear communicator who loves solving problems creatively
• Professional, empathetic, and detail-oriented
• Adaptable and energized by change
• Bachelor’s degree required

Responsibilities

• Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
• Bridge implementation to launch by configuring platforms and training users
• Lead regular client meetings and health reviews
• Respond to client inquiries with enthusiasm and precision, exceeding SLAs
• Capture insights and feedback to support product enhancements
• Represent our brand at conferences, campus visits, and webinars
• Cultivate client champions for case studies and community engagement
• Maintain meticulous records in Salesforce and Vitally
• Embrace coaching and continuously deepen your product and industry knowledge
• Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
• Proactively identify churn risk, and produce and execute success plans

Preferred Qualifications

• Familiarity with CORE ELMS or CORE CompMS (a plus)
• Experience in healthcare, tech, or higher ed (bonus!)
• Project management skills and CRM experience (extra points!)

Benefits

• Competitive salary + annual bonus
• Flexible PTO and hybrid/remote work options
• Full medical, dental, and vision coverage
• 401K with generous company match + financial planning
• Company-paid life and disability insurance
• Collaborative and purpose-driven culture