Client Success Manager

Summary

Join Product School as a Client Success Manager and be the face of our brand, delivering exceptional client experiences. You will manage end-to-end logistics for virtual and in-person sessions, collaborating cross-functionally to meet deadlines and exceed customer expectations. This role requires strong communication, organization, and relationship-building skills, along with problem-solving abilities. You will support back-end logistics, manage CRM records, and facilitate sessions. If you are a detail-oriented team player passionate about client success and operational excellence, this is the ideal role for you. Product School offers a remote-first work environment and various benefits.

Requirements

• You have 2+ years of experience in enterprise account management, customer success, strategic partnerships and/or professional training support
• You are an effective and concise communicator with strong listening & communication skills. Fluency in English, both written and oral (Required)
• You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say ‘no’
• You have a bias for action; you effectively triage and think on your feet to problem solve
• You are organized with outstanding project and task management skills
• You have a strong attention to detail
• You are a team player

Responsibilities

• Be the face of Product School: Deliver a world class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics
• Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience
• Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers
• Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support

Benefits

• Remote First - our team works remotely across multiple countries and time zones
• Cobee - flexible remuneration that can be used towards meals, nursery, additional health insurance, and more
• Company Team Offsites and Coworking - we believe that remote-first doesn’t mean remote-only
• Free Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to explore
• Monthly Internet Stipend- we support our team, wherever they’re working from