Remote Client Success Manager

Summary

Join Prompt Therapy Solutions, Inc as a Client Success Manager (B2B SaaS) and contribute to the company's growth by providing training, support, and sales expertise to clients. The ideal candidate has experience in outpatient physical therapy clinics, strong technical skills, and a passion for software.

Requirements

• Must have experience in outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Understanding and learning software must be a passion of yours
• Clinical background and/or licensed rehab therapist
• Experience with EMR Systems
• Possess strong written and verbal skills
• Be tech savvy and comfortable working in a live setting with various softwares
• Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow

Responsibilities

• Build a strong relationship with your clients as a strategic and supportive partner
• Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
• Lead question/answer webinars with clinical management and staff
• Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
• Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
• Assist in the onboarding process of new clients
• Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
• Collaborate with team members and management in recommending and implementing improvement opportunities

Benefits

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO