Client Success Manager

Summary

Join Storable's Storage division as a Client Success Manager (CSM)! Leverage your self-storage and SaaS expertise to align client objectives with Storable's product capabilities. Collaborate across teams to enhance client lifetime value, foster retention, and build strong partnerships. Ensure clients achieve desired outcomes, maximizing their business performance. This role involves managing client relationships, consulting on business goals, facilitating executive reviews, monitoring client usage, and serving as a liaison between clients and internal teams. You will also share industry insights, utilize CRM tools, and proactively manage at-risk accounts. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Be proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive)
• Have experience with Client Success platforms and tools (e.g., Vitally, Gong) for tracking customer health and engagement in the self-storage industry
• Possess strong presentation skills; be comfortable leading group presentations and product demonstrations focused on the storage market
• Have the ability to align self-storage business challenges with Storable’s product solutions, effectively communicating benefits to both technical and non-technical audiences
• Possess strong client relationship-building skills, with a focus on self-storage-specific needs and client satisfaction
• Have a proven ability to partner with clients in the storage industry, understanding their operational challenges and translating them into actionable product and process strategies
• Have an understanding of SaaS implementations and how they support operational improvements in self-storage
• Possess strong organizational and documentation skills, especially for industry-specific client follow-up and expectation management

Responsibilities

• Manage relationships with a portfolio of clients in the self-storage industry, driving product adoption, renewals, and satisfaction by delivering consistent value aligned with industry needs
• Consult with clients on business goals specific to the storage industry and recommend customizations that maximize alignment with Storable’s solutions
• Facilitate Executive Business Reviews to highlight Storable’s contributions to clients’ business objectives and demonstrate ROI within the storage sector
• Monitor and analyze client usage patterns specific to the storage vertical to improve adoption and operational effectiveness
• Serve as a liaison between clients and Storable’s Product and Engineering teams, providing targeted feedback based on the unique demands of the self-storage industry
• Share industry-relevant insights and best practices across the Client Success team and the broader organization to strengthen the storage-focused solutions and approach
• Use CRM and Client Success Platform tools to accurately track client interactions, progress, and key industry-specific objectives
• Communicate overall client health, proactively escalating at-risk accounts to ensure client retention within the storage sector
• Collaborate across internal teams to provide seamless communication, scheduling, and execution of initiatives tailored for storage operations

Preferred Qualifications

• Have 2 - 4 years of experience in Client Success, Account Management, or related roles within the storage or SaaS industries, with direct experience in self-storage a plus
• Have familiarity with SaaS solutions for storage, including knowledge of key industry challenges and improvement areas
• Have the ability to analyze data, extract insights, and present recommendations with a focus on driving value in storage operations
• Have experience with project management elements, especially for initiatives aligned with storage client goals
• Have familiarity with storage-specific metrics like Net Rentable Square Feet (NRSF), Gross and Net Retention Rates, customer health, and product adoption rates
• Have the ability to travel as required to client sites and company events, with a focus on self-storage locations

Benefits

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible
• Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply