Client Success Manager

Summary

Join Pearl Talent as a Client Success Manager and play a pivotal role in ensuring smooth communication and coordination between candidates and clients, contributing to optimizing processes that support Pearl's growth and reinforcing our reputation as a leader in talent connection.

Requirements

• Proven experience in project management, client success or a related role
• Strong organizational and multitasking skills
• Excellent communication skills (both written and verbal)
• Proficiency with email and Slack management
• Ability to create clear, structured materials (e.g., timelines, checklists)
• A proactive mindset with attention to detail

Responsibilities

• Schedule and book client calls and pre-interview syncs
• Manage interview schedules, including booking and confirming times with candidates
• Ensure candidates are well-prepared and informed of next steps in the interview process
• Contact candidates prior to interviews to confirm attendance
• Follow up with candidates post-interview regarding next steps
• Monitor email and Slack channels, flagging important or time-sensitive messages
• Notify and prompt for urgent items to prioritize when necessary
• Assist with creating key materials such as hiring timelines and onboarding checklists
• Prepare and update project-related documentation, reports, and presentations as needed
• Collaborate with stakeholders to ensure all materials align with project goals
• Act as the primary point of contact for scheduling and logistics-related inquiries from clients and candidates
• Proactively resolve scheduling conflicts and ensure smooth coordination across teams
• Track project progress and provide regular status updates to relevant stakeholders
• Support continuous improvement of processes, particularly in candidate communication and project management workflows
• Assist in onboarding new clients, ensuring a smooth start to their relationship with Pearl Talent
• Coordinate matching processes between candidates and clients to ensure the best fit

Benefits

• Competitive Salary: Up to Php 85,000 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance