Raintree Systems is hiring a
Client Success Manager

Summary

The job is for a Client Success Manager at Raintree Systems, a remote role available in specific U.S. states. The position involves account retention, product adoption, and ensuring a positive client experience. The company offers benefits like remote work, paid time off, health insurance, dental insurance, vision insurance, HSA/FSA, 401K with company match, disability & life insurance, employee assistance program, paid parental leave.

Requirements

• Bachelor's degree in Business Administration, Management or Accounting with a technology-related minor is desired
• 4+ years related experience, including: software implementation and/or consulting services, managing client engagements that involve both large and enterprise scale SaaS clients, managing key client relationships for enterprise scale SaaS clients with complex requirements, working with third party technology partners on collaborative implementation plans
• Implementation and/or Consulting leadership experience within the healthcare vertical
• Knowledge of Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems

Responsibilities

• Build and maintain strong relationships within assigned accounts, serve as their primary point of contact
• Achieve a consultative value-based Trusted Advisor relationship by maintaining complete command and control of all of the clients’ key initiatives and areas of concern
• Directly responsible for managing client concerns to resolution by working with any needed parties in Raintree
• Ensure that the product roadmap benefits from as much of the voice of the client as possible, especially as it pertains to delivering world-class implementation capabilities
• Work with the management team as needed to ensure appropriate visibility/prioritization of client concerns so that resolution can be achieved
• Ensure the successful design, implementation, and management of QBRs for Enterprise Clients
• Collaborate with the sales and marketing team on account strategy and identify opportunities to upsell services and products
• Conceptualize, champion and lead department and company initiatives around improving processes and strategy that ultimately serve greater client retention
• Assist external departmental personnel in strategically critical issues as the need arises

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave