Client Success Manager

Summary

Join Vida as a Client Success Manager and become the face of Vida, ensuring client satisfaction throughout their journey. You will own end-to-end client relationships, from planning and launch to ongoing management and renewal. Responsibilities include presenting data analysis, making strategic recommendations, and co-creating marketing playbooks. You will collaborate with internal teams (product, design, engineering, analytics, sales, and marketing) and external partners to develop and implement solutions. This role requires strong communication, relationship-building, and business judgment skills. The ideal candidate will thrive in a fast-paced environment and be passionate about Vida's mission.

Requirements

• 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background
• Bachelor’s Degree at minimum
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
• Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement
• Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams
• Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership
• Ability to develop and maintain leadership level relationships internally and externally
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
• Must be comfortable with navigating ambiguity and have the ability to strategically prioritize
• Must be very organized and a team player
• Proficient in the use of web and mobile technologies, powerpoint and excel
• Passionate about Vida’s mission

Responsibilities

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
• Own end-to-end client relationships from planning, launch, ongoing management and renewal
• Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team
• Understand priorities among clients and key stakeholders as well as up-sell opportunities
• Present analysis & make strategic recommendations to leadership
• Co-create the marketing and engagement playbook for Vida’s client profiles
• Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client

Benefits

$130,000 - $140,000 a year