Client Success Manager

Summary

Join Wellth, a fast-growing digital health startup, as a Manager, Client Success and play a crucial role in ensuring the successful adoption and ongoing success of Wellth's solutions for health plan clients. You will manage and cultivate relationships with clients, support program implementation, provide ongoing support, collaborate with cross-functional teams, track client health metrics, identify upsell and expansion opportunities, and collect client feedback for continuous improvement.

Requirements

• 2+ years of experience in client success, account management, or a related role, preferably in healthcare or healthtech
• Experience with client relationship management , ensuring satisfaction and success through effective communication and problem-solving
• Ability to support client implementations , managing project timelines and coordinating with internal teams
• Strong analytical skills with the ability to track and report client health metrics to measure success and identify potential challenges
• Excellent communication and interpersonal skills , with a strong ability to work with clients at various levels, including day-to-day contacts and mid-level managers
• Proactive and detail-oriented , with strong organizational and multitasking skills to handle multiple clients and projects simultaneously
• Ability to work in a fast-paced environment , demonstrating adaptability and the ability to handle shifting priorities
• Up to 30% travel as needed

Responsibilities

• Client Relationship Management : Manage and foster strong relationships with a select group of health plan clients, ensuring their success and satisfaction with Wellth’s offerings
• Program Implementation Support : Assist in the implementation of client programs by coordinating timelines, gathering requirements, and ensuring the smooth transition of programs from Sales to Success
• Client Engagement & Support : Provide ongoing support to clients, addressing questions and issues, and ensuring that clients are using Wellth’s solutions to their fullest potential
• Collaborate with Cross-Functional Teams : Work closely with internal teams such as Sales, Marketing, and Product to ensure alignment with client needs and assist in the smooth execution of programs
• Track Client Health Metrics : Monitor and report on client success metrics, such as program engagement, retention, and satisfaction, ensuring that clients are progressing toward their goals
• Upsell & Expansion Opportunities : Support the Senior Client Success Manager in identifying upsell and expansion opportunities within existing accounts
• Client Feedback & Continuous Improvement : Collect client feedback on their experiences and help identify areas for process and product improvements

Benefits

• Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey
• Robust paid time off and generous parental leave program
• Competitive salary & commission structure
• Health, dental, vision insurance, and FSA/HSA plans
• Ability to have a positive impact on people who need it most
• Support of a highly dedicated team focused on building the future of healthcare