Client Success Manager I

Summary

Join Luxury Presence as a Customer Success Manager I and play a key role in helping lower-tier clients maximize the value of their Luxury Presence website and platform. You will conduct website performance check-ins and strategy calls to educate clients on SEO best practices, digital marketing strategies, and overall platform optimization. This role requires a solid understanding of SEO and digital marketing, with real estate marketing experience being a plus. You will also contribute to strategic initiatives that drive product adoption through email campaigns, app nurturing, and client education efforts, and co-host workshop-style webinars to train clients on effectively leveraging Luxury Presence products.

Requirements

• 2+ years of experience in software implementation, media agency campaign execution, or creative operations
• 1+ years of experience in Customer Success Management or another customer-facing role
• Working knowledge of SEO, social media, content marketing, and/or paid media
• A track record of results-oriented success built on data and analytics
• Proven success in innovation and problem-solving
• Experience thriving in fast-paced, high-volume environments
• Enthusiasm, a competitive spirit, and a friendly, sunny disposition
• Navigating difficult situations with clients and internal teams
• Adapting to changing client business needs with flexibility and resourcefulness
• Removing roadblocks for clients and team members to ensure a smooth experience
• Working efficiently with strong organization, time management, and prioritization skills

Responsibilities

• Conduct website performance check-ins and strategy calls to help clients optimize their website and marketing efforts
• Educate clients on SEO best practices and digital marketing strategies to improve their online presence
• Identify upsell opportunities and facilitate smooth handoffs to the sales team
• Proactively monitor client activity and provide insights to enhance their experience
• Contribute to strategic initiatives aimed at increasing product adoption (e.g., email campaigns, in-app nurturing)
• Collaborate with internal teams to ensure timely execution of website revisions and service deliverables
• Co-host workshop-style webinars for lower-tier clients, providing in-depth training on Luxury Presence products
• Develop engaging content for client training and adoption programs

Preferred Qualifications

An interest in the real estate industry (a passion is a plus!)

Benefits

• Base + 20% performance bonus, paid out quarterly
• Full benefits
• Flex PTO
• Remote