Client Success Manager II

Summary

Join Jenzabar as a Client Success Manager II and leverage your Higher Education and/or Client Service background (2+ years) to cultivate strong relationships with clients across a defined territory (South Dakota, North Dakota, New Mexico, Michigan, Minnesota, Montana, Idaho, and Canada). You will be responsible for maintaining client satisfaction, acting as a liaison between Jenzabar and clients, and contributing to strategic account planning. This role involves significant travel (approximately 50%) and requires strong communication skills. The position offers a competitive salary ($50,000-58,000/year), an annual bonus, and a comprehensive benefits package. Jenzabar fosters a positive and entrepreneurial work environment.

Requirements

Have a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years)

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Provide Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Be an integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collect feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Develop a deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Travel as necessary to visit clients (~50% travel)
• Perform other tasks as assigned

Preferred Qualifications

• Possess a Bachelor’s Degree
• Have a background in Higher Education – understand industry
• Have prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space
• Possess strong communication skills and a positive attitude

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance
• Annual bonus