Project Manager II

Summary

Join FORM.com + GoSpotCheck's Professional Services Team as a Project Manager overseeing customized solutions for major clients. Collaborate with internal and external stakeholders to deliver seamless integrations and valuable functionality. Accurately scope, price, and deliver projects, contributing to the team's revenue generation. Work directly with customers on implementations, integrations, and development efforts beyond the base product, including custom dashboards and workflows. Fine-tune processes for building Statements of Work (SOWs), ensuring on-time delivery and customer satisfaction. Leverage technical expertise to understand product platforms and customer data structures. Improve process efficiency in creating customized functionality. Closely collaborate with Professional Services Engineers to maximize their efficiency.

Requirements

• Have a minimum of 5+ years of professional experience facilitating the operations of a technical team, specifically around complex software implementations, data reporting and back-end engineering
• Have managed simultaneous projects in a customer-facing role where you were directly accountable for delivering the goods!
• Have confidence in your technical understanding, including things like table interactions, systems integrations, object-oriented design patterns and architectural best practices
• Have foundational understanding of technical concepts and terminology for development (i.e. HTML, CSS, and JavaScript), systems integration (i.e. SFTP, XML, ETL Processing, API, JSON, etc.), and data systems (i.e. SQL, Postgres, flat files)
• Be familiar and comfortable in using service delivery tools such as JIRA, Asana, and Salesforce
• Have an excellent understanding of SaaS architecture, data collection and business workflow concepts
• Have an exceptional communication style, specifically when it comes to explaining technical challenges to non-technical people
• Believe that taking projects to the finish line means the customer is truly satisfied with the deliverable
• Have worked in a smaller environment, or in a consulting role, and know how to be resourceful in order to get things done
• Appreciate and align with our company values

Responsibilities

• Work directly with our Customers to accurately scope implementations, integrations, and development efforts above and beyond the base product offering. This will include custom dashboards, workflows and other features that require backend and frontend development
• Work closely with customers of all sizes, but emphasized involvement with our largest and most strategic accounts that will be leveraging our cutting-edge image recognition technology
• Fine-tune an accurate and easily repeatable process for building SOW’s for our customers - we’ll ask the right questions up-front to create the proper scope, schedule, and assumptions before initializing technical resources within the teams
• Deliver on-time to our customers thanks to your overall organizational awareness and the pulse you keep on the Professional Services Team’s workload
• Customers will receive the solution that was promised largely due to your technical domain expertise in understanding the bounds of the product platforms and our customer’s data structures
• Improve our process efficiency in whipping up customized functionality such as report views, triggered emails, data digestion/reporting and data ingestion/tables
• Work closely with Professional Services Engineers, sorting through priorities and timelines to organize and maximize their efficiency and effectiveness
• Track and manage project and resource spend with the goals of meeting customer satisfaction while staying within project schedule and cost targets; otherwise manage the change control process and client expectations

Preferred Qualifications

• Sometimes be over-communicative, but your stakeholders always know what’s being done, why it’s being done, and how the execution is being carried out
• Be both a motivating or calming force, depending on the situation
• Have a natural tendency to underpromise and overdeliver, and not the other way around