Client Success Partner

Summary

Join 360Learning as a Client Success Partner (CSP) and support clients in their digital training strategies using the 360Learning platform. You will act as a team leader, coordinating resources and consulting on business transformation. This crucial role focuses on client relationship development and achieving set objectives. Within the first year, you will master the product, take over a client portfolio, define learning roadmaps, identify customer use cases, and work towards reducing churn. The role requires experience in customer success or related fields, strong communication skills, and a passion for digital learning. 360Learning offers a competitive compensation package, comprehensive health benefits, flexible work arrangements, and a commitment to diversity and inclusion.

Requirements

• 4+ years as a Customer Success / Account Manager, or HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)
• Successful experience in customer-facing project management (2000+ employees)
• Strong interest for the digital industry, education and e-learning in particular
• Knowledge of the HR function and digital learning as well a passion for digital and digital tools
• Strong interpersonal and communication skills
• Native English, and excellent knowledge of the UK culture
• Bachelor’s degree or equivalent

Responsibilities

• Support clients in their digital training strategy through the 360Learning platform
• Act as a real team leader to ensure the client's renewal through achieving the set objectives
• Coordinate the different available resources (technical, educational, etc.)
• Act as a consultant in delivering the business transformation positioning supported by the solution
• Develop the relationship with your clients
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Team (CST)
• Participate in your first customer meetings with other CSP’s from the team
• Take over a portfolio of existing customers
• Start new projects with prospects and clients
• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Work with the Account Managers to identify new project opportunities to develop the account
• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client’s team
• Develop and share good business practices with the entire Client Success Team

Preferred Qualifications

German is a plus

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
• Flexible hours, Total work from home possible anywhere in the UK