Zuum App is hiring a
Client Success Specialist

Summary

This role is for a Client Success Manager who will build and maintain strong relationships with clients, lead their onboarding process, provide comprehensive training, monitor client accounts, track key performance indicators, and stay up-to-date with industry trends to drive client retention and success.

Responsibilities

• Build and maintain strong relationships with clients
• Conduct regular check-ins with clients to understand their evolving needs
• Collaborate cross-functionally with internal teams to ensure seamless communication and coordination in addressing client needs
• Lead the onboarding process for new clients
• Provide comprehensive training and support to clients
• Develop and deliver training materials, user guides, and other resources
• Monitor client accounts regularly to identify opportunities for growth
• Analyze client usage data and provide insights and recommendations
• Proactively address client concerns or issues
• Track key performance indicators to measure client success and satisfaction
• Identify and implement strategies to drive client retention and minimize churn rates
• Stay up-to-date with industry trends, best practices, and competitive landscape
• Collect client feedback and collaborate with product and engineering teams to address product enhancements or new feature requests