Client Success Strategy and Operations Director

Summary

Join Vida, a virtual obesity care provider, as the Director of Client Success Strategy and Operations. This individual contributor role reports to the SVP of Client Success and focuses on understanding client needs and priorities. You will collaborate with clients, partners (PBMs, health plans, consultants), account managers, and subject matter experts to develop strategies and solutions. The position requires strong communication, relationship-building, and business judgment skills, along with deep knowledge of healthcare ecosystem processes. Success in this fast-paced startup environment involves strategic thinking about business and partnership opportunities. This is not an account management position.

Requirements

• 7+ years of experience in healthcare strategy and operations in a health tech company, health or pharmacy benefits company, management consulting firm, benefits consulting firm or clinical organization
• Bachelor’s Degree at minimum
• Knowledge of medical and pharmacy benefits processes and integration - formulary/benefits design, member/patient engagement, claims/eligibility/prior authorization data
• Ability to develop and drive operational readiness plans – project management, consensus building and solution development
• Strong critical thinking and problem-solving skills; strong written and verbal communication skills
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
• Ability to manage multiple tasks, prioritize and apply good judgment in resolving complicated issues
• Must be comfortable with navigating ambiguity
• Fluency in PowerPoint and Excel
• Passionate about Vida’s mission

Responsibilities

• Develop and own standard processes for health plan and pharmacy benefit partner integration– partner implementation, ongoing joint operating report outs, business readiness and process improvement initiatives– working with key Vida SMEs: Sales, Account Management, Product and Clinical
• Manage partner performance and execution dashboard with line of sight to key execution, revenue/enrollment and client satisfaction KPIs
• Evaluate and monitor that processes are working as intended, solving for any gaps and getting ahead of evolving markets/needs. This includes billing/revenue share, data exchange, integration plan set-up/updates, member outreach plan and planning for formulary/benefits changes
• Be a Vida subject matter expert and be able to respond to RFP/RFI and represent Vida’s Client Success team in client/prospect meetings
• Lead Vida business readiness and process initiatives as assigned, including enrollment, engagement and outcomes KPI optimization; planning/execution in advance of changes in set-up/processes (e.g., vendor and/or benefits changes)
• Present analysis & make strategic recommendations for leadership and partner review

Benefits

$160,000 - $165,000 a year