FiscalNote is hiring a
Client Support Associate, Remote - India
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Summary
The Client Support Associate role at VoterVoice involves managing support requests through various channels, troubleshooting issues, interfacing with Product/Engineering, maintaining a Knowledge Base, reporting on user interaction data, and ensuring high levels of customer satisfaction. The ideal candidate should have 1-2 years of experience in a support role, excellent communication skills, empathy, and a passion for government processes or data.
Requirements
- 1-2 years work experience in support role
- Excellent clarity in communication and telephone/email etiquette
- Proactive at resolving issues and with high energy and technical acumen
Responsibilities
- Manage Support requests through email, phone, and chat channels
- Conduct troubleshooting calls, chats, and emails
- Interface with Product/Engineering to meet user needs
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Report on user interaction data from Support tools (Zendesk)
- Recommend software and process improvements to users
- Track client issues and resolutions
- Ensure high levels of Customer Satisfaction with every conversation
- Deliver white glove service to each client
Preferred Qualifications
- Prior knowledge about customer support and help desk industry
- Ability to manage and assign priority to urgent tasks
- A knack for developing rapport and appropriately employing empathy
- Love of data and experience using it for informed process change
This job is filled or no longer available
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