Client Support Coordinator

Summary

Join Octave's Operations Support Team as a Client Support Coordinator, acting as the primary point of contact for clients. Manage client communications, educate clients on services, and assist with onboarding new clients. Coordinate medical records requests and collaborate with colleagues to improve processes. Demonstrate care, compassion, and competence in all interactions. This role requires bilingual (Spanish-English) skills and strong communication abilities. The position offers competitive pay and benefits.

Requirements

Bilingual: Spanish-English

Responsibilities

• Manage client communications across various platforms in a timely, warm and efficient manner
• Be a go-to resource for client education about Octave services
• Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
• Responsible for the coordination, communication, and tracking of medical records requests
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues

Preferred Qualifications

• Minimum 1 year experience in a high touch customer service role
• Minimum 2 years experience in an administrative role. Experience in healthcare is a plus
• Experience with medical records and requests is a plus
• Product management skills are a plus
• Strong attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Track record of identifying and implementing process improvements
• High comfort level multitasking between software systems
• Open to performing tasks outside of your defined role with an eagerness to learn and grow
• Ability to handle sticky or sensitive situations with discretion and care

Benefits

• Company sponsored life insurance
• Disability and AD&D plans
• 401k retirement
• Medical
• Dental
• Vision
• FSA
• HSA
• Dependent care
• Commuter/parking options
• Paid Time Off
• Paid parental leave benefits