Support Operations Coordinator

Summary

Join Fleetworthy as a Support Operations Coordinator and play a key role in efficiently serving internal and external customers. This entry-level position involves processing toll and violation data, identifying process improvements, updating Standard Operating Procedures (SOPs), troubleshooting issues, and utilizing Salesforce CRM. You will contribute to a positive customer experience while gaining valuable experience in toll management. The role requires strong organizational skills, attention to detail, and proficiency in MS Office Suite. A high school diploma or GED is required, with an associate's or bachelor's degree being a plus. The compensation range is $35,000 to $40,000 annually.

Requirements

• Excitement about iterative process improvement and innovation
• Commitment to delivering the right outcomes and results
• A growth mindset
• Strong organizational skills and attention to detail
• Possesses and demonstrates Fleetworthy Core Competencies and Values
• HS diploma/GED; Associate/Bachelors’ degree a plus

Responsibilities

• Process existing customers toll and violations data as needed
• Continually seek process improvement and efficiencies and communicate ideas and suggestions
• Update existing SOPs as needed; collaborate on the creation of SOPs for new and evolving processes
• Research and troubleshoot issues, occasionally in collaboration with toll agency partners and cross-functional internal teams
• Leverage Salesforce CRM for internal and customer communications
• New accounts setup

Preferred Qualifications

Proficient in MS Office – Excel, Word, and Outlook, preferred