Sales Support Coordinator

Summary

Join Pavago as a Sales Support Coordinator and be the first point of contact for prospective clients, confirming appointments, gathering pre-screening details, and ensuring the sales team is well-prepared. This role involves verifying appointment details, guiding prospects through pre-screening questions, flagging key insights, maintaining accurate CRM records in HubSpot, following up on missed appointments, adhering to standard operating procedures, and providing administrative support. The ideal candidate is a strong communicator, organized, detail-oriented, proficient in CRM systems (especially HubSpot), and understands the sales process. A mission-driven attitude, self-starting ability, and reliable technology setup are essential for success in this remote position. This is not a sales role, but rather a support role focused on ensuring the success of the sales team and client experience.

Requirements

• Clear, friendly, and professional phone demeanor with excellent written and verbal English
• Comfortable working with structured processes, call scripts, and CRM tools
• Experience with systems like HubSpot, and collaboration platforms such as Microsoft Teams
• Understanding of what makes a consultation productive and how to properly qualify a lead
• Able to manage time and responsibilities independently in a remote work environment
• Demonstrates empathy, integrity, and commitment to supporting others with care and professionalism
• Has a reliable computer, stable internet, and quiet working environment for phone-based outreach
• At least 2 year of experience in customer service, sales coordination, or administrative support
• Comfortable making outbound calls in a structured, friendly, and professional manner
• Familiarity with CRMs, especially HubSpot, and documentation of customer interactions
• Demonstrated ability to manage multiple appointments, follow-ups, and support tasks efficiently
• Strong organizational skills and the ability to follow processes consistently
• Availability during U.S. business hours, with flexibility for scheduling needs and follow-ups

Responsibilities

• Call newly booked leads to verify appointment details and ensure date/time accuracy
• Guide prospects through a structured set of pre-screening questions to assess fit and urgency
• Flag key insights, prepare notes, and proactively communicate with Client Resolution Advisors to maximize consultation effectiveness
• Maintain accurate and up-to-date records in HubSpot, logging all relevant call details and notes
• Reschedule missed appointments, and conduct outreach to unresponsive leads to ensure follow-through
• Adhere to standard operating procedures while continuously identifying and suggesting improvements
• Assist with ad hoc administrative tasks to support the sales pipeline and consultation outcomes