Compass Education is hiring a
Client Support Officer

Summary

The job is for an AU Support team member at Compass, a fast-growing smart school management company. The role involves providing solutions to schools, managing communications, working closely with other teams, and drafting knowledge base resources. The candidate should have excellent customer service skills, be enthusiastic, motivated, and have strong communication skills.

Requirements

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

Responsibilities

• Provide solutions to schools by responding to their requests and solving their problems as they arise
• Manage communications through a range of channels - including live chat, emails, and phone calls
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform

Benefits

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support