Legal Services NYC is hiring a
Receptionist

Summary

Join Queens Legal Services as a Receptionist to provide essential support services to clients and staff. This full-time position involves welcoming visitors, answering phones, maintaining knowledge of office priorities, and performing preliminary intake or screening interviews.

Requirements

• Experience and comfortability working with the public
• Strong communication and organizational skills
• Demonstrated ability to maintain a calm, helpful demeanor in a sometimes stressful and fast-paced environment
• A positive attitude and collegiality
• A high standard of professionalism
• Confidence in making decisions and de-escalating situations
• Proficiency in Microsoft Office and the ability to learn and adapt to new technologies
• Proficiency in a second language is highly preferred

Responsibilities

• Welcoming prospective clients and visitors to the office and directing them to the appropriate case handler or external resource
• Answering the phones, including responding to inquiries regarding our services and directing calls and taking messages, sorting and distributing the mail
• Maintaining up-to-date knowledge of our office priorities and intake procedures
• Assessing whether prospective clients can be assisted by our office and giving information about how to access our services and/or those provided by other organizations
• Performing preliminary intake or screening interviews, including preparation of appropriate forms, which may require occasional typing
• Occasional filing
• Duplicating, collating, and distributing materials
• Translating for Limited English Proficiency callers and visitors or using telephone translation services as needed; and