Client Support Specialist

Summary

Join Corcentric's Client Support team as a work-from-home specialist, providing phone and email support to clients on billing, service roll-out, and technical issues. You will build rapport with clients, manage payments, utilize CRM tools, and submit technical tickets. This role requires excellent customer service and communication skills, problem-solving abilities, and proficiency with MS Office applications. Corcentric offers a comprehensive benefits package including generous PTO, paid holidays, parental leave, company-paid life and disability insurance, 401k matching, and various health insurance options.

Requirements

• Customer service experience, with a passion for quality service delivery
• Excellent verbal, written and interpersonal communication skills
• Strong listening and analytical problem-solving skills with the ability to exercise sound judgement
• Demonstrated ability to work well in a team environment
• Beginner level of proficiency with MS Office applications
• Accountability and strong time management skills, delivering on commitments with minimal supervision
• Coachability, with a drive to continuously improve performance

Responsibilities

• Handle inbound and outbound calls, performing correct troubleshooting and resolution on standard cases, while escalating complex cases as appropriate
• Build rapport with customers, mitigating confusion and frustration through effective verbal and written communication, achieving high levels of customer satisfaction through effective troubleshooting, problem solving, and issue resolution
• Manage client payments and update client data using relevant payments systems
• Leverage the Customer Relationship Management (CRM) tool to log activity, outcomes, and notes
• Submit product and development tickets to communicate customer issues that require investigation by technical teams
• Participate in training programs to enhance product knowledge and communication skills
• Explore new ideas, concepts, and perspectives, and participate in process improvement and innovation efforts

Preferred Qualifications

• Business-to-business (B2B) customer support experience
• Experience providing support for a Payments or Financial Services product

Benefits

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
• Work from home opportunity