Client Support Specialist

Summary

Join a dynamic fintech company and contribute to its growth by providing exceptional customer support. You will be responsible for monitoring transactions, provider activity, and limits, as well as handling alerts, allocating resources, and performing refunds. Strong communication, analytical, and problem-solving skills are essential, along with fluency in English and Russian. Previous experience in customer support or fintech is a plus.

Requirements

• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages

Responsibilities

• ��ustomer support - shift schedule (morning/evening)
• Transaction monitoring
• Monitoring of providers activity and malfunction
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses
• Disabling of methods/acquirers upon request of colleagues
• Performing refunds at the request of the merchant and colleagues
• Requesting user documents

Preferred Qualifications

• Previous experience in customer support, client services, or a related role would be a plus
• Previous fintech experience is an advantage

Benefits

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work
• 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties