Client Support Specialist

Summary

Join Grow Therapy as a Client Support Specialist and be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. You will troubleshoot and resolve technical issues for clients and therapists, provide excellent customer service, and advocate for their needs. This role requires problem-solving skills, empathy, and the ability to work independently and remotely. You will be a crucial part of a fast-paced startup, contributing to our growth and making a real impact in the mental healthcare landscape. We offer a competitive salary and comprehensive benefits, including flexible working hours and location, flexible time off, and wellness programs.

Requirements

• Be self-motivated, eager to learn, and comfortable with ambiguity / asynchronous communication
• Love problem solving; be naturally curious, especially about health tech
• Have a work ethic defined by kindness and empathy, prioritizing Customer Experience over everything else
• Be successful working independently and remotely, and adapt well to changing priorities and customer needs
• Be comfortable meeting quantitative metrics, including the number of conversations you work on per day
• Thrive working at a fast-paced startup, and be excited about contributing to our startup’s growth

Responsibilities

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
• Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists
• Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy

Preferred Qualifications

• Have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
• Possess basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and bi-weekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
• The chance to drive impact within the mental healthcare landscape from day one