Client Support Specialist

Summary

Join Protective and be a part of a company that impacts millions of lives by providing protection and peace of mind to customers. As a Client Support 1 associate, you will directly support the sales team by performing administrative tasks, allowing them to focus on customer acquisition. You will be the primary resource for internal and external inquiries regarding rates, statements, orders, and reports. This role offers an exciting opportunity to learn about customers and contribute to the company's growth. The position requires strong customer service, problem-solving, and communication skills, along with experience in customer service or client relations. Protective offers a competitive salary and a comprehensive benefits package, including health insurance, paid time off, retirement plans, and wellness programs.

Requirements

• Requires a minimum of three years’ experience in customer service or client relations with an emphasis on relationship building over processing
• Strong technical aptitude
• Strong problem-solving skills
• Strong customer service and interpersonal skills
• Time management and multitasking skills
• Strong organizational skills and attention to detail
• Demonstrates good judgment

Responsibilities

• Answering phone calls and emails about administrative questions on behalf of sales and customers
• Ordering supplies, interpreting statements, answering accounting-related questions, producing rate cards and reports, and finding answers on behalf of the customer
• Communicating professionally, helpfully, and courteously, making it easy to do business with us

Preferred Qualifications

Experience with finance and insurance products and services preferred

Benefits

• Comprehensive health, dental and vision insurance
• Mental health benefits and an employee assistance program
• A variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day)
• Contributions to healthcare accounts
• A pension plan
• A 401(k) plan with Company matching
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards