Clinical Client Training Specialist

Summary

Join Cohere Health as a Clinical Client Training Specialist and play a crucial role in supporting client and provider organizations using the Cohere Unify platform. You will collaborate with various teams, understand clinician and payer perspectives, and develop engaging training programs to drive platform adoption. Responsibilities include planning and delivering training sessions (virtual and in-person), maintaining a digital training portal, administering policies and procedures, updating training materials, and assisting with client implementation. This role requires experience in delivering training to large groups in healthcare settings, strong communication and interpersonal skills, and a minimum of 2-3 years in a client-facing role. A Bachelor's degree is required, and healthcare domain expertise is essential. The position offers a competitive salary, health insurance, 401k, and bonuses.

Requirements

• Direct experience in delivering training to large groups, clinicians & non-clinicians, both virtually, and in-person
• Expertise in utilizing technology and delivering training materials tailored to healthcare settings
• Strong interpersonal skills with the ability to understand various perspectives and challenges
• Excellent communication skills, both verbal and written, with a talent for making complex information accessible
• Intellectually curious, with a drive to constantly improve processes and business outcomes
• Ability to work effectively across remote teams and thrive in dynamic, evolving environments
• Minimum of 2-3 years in a customer service and/or client-facing role
• Healthcare domain expertise, with direct experience working with patients and/or providers
• Bachelor’s degree in a related field
• Willingness to travel up to 30% of the time

Responsibilities

• Plan and execute training programs, including live and recorded sessions, version control, and tool updates, to scale nationally
• Maintain a digital portal training experience to enhance user learning
• Administer policies and procedures to meet the training and development needs of clients, including new feature introductions
• Continuously review and update supporting materials such as tip sheets, FAQs, guides, and other instructional content
• Gain a deep understanding of Cohere’s products, operations, and provider partnerships to tailor training materials effectively
• Assist with client implementation needs, including expansion projects and new client onboarding
• Deliver professional, high-quality webinars and training sessions to large audiences remotely
• Collect and incorporate user feedback to iterate and improve training programs

Preferred Qualifications

A clinical license is not required, but preferred, especially with experience in Utilization Review (UR) and Utilization Management (UM)

Benefits

• Health insurance
• 401k
• Bonuses