Clinical Implementation Lead

Summary

Join Big Health as a Client Implementation Lead and play a pivotal role in expanding access to our FDA-cleared digital mental health treatments. You will drive revenue growth and patient impact by ensuring seamless implementation and engagement with health systems and providers. This leadership role demands strategic thinking, strong client relationship building, and data-driven decision-making. You will oversee the entire implementation process, from initial partnership to ongoing support, while collaborating with cross-functional teams. The ideal candidate possesses a blend of clinical, implementation science, and commercial expertise. Big Health is a remote-first company, offering a flexible work environment.

Requirements

• 5+ years of experience in Implementation, customer success, or related roles in healthcare settings, with a proven track record of managing complex projects with organizations of all sizes
• Degree(s) in business, project management, healthcare, public health, or a related field
• Strong understanding of, and experience applying, implementation science principles
• Strong leadership skills with a min. of 3 years experience in managing and developing teams and complex projects
• Excellent organizational and time-management skills
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
• Proficiency in project management software and tools
• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment

Responsibilities

• Be strategic in setting up the implementation function for future growth, bringing in evidence-based methodologies routed in implementation science
• Develop and execute implementation strategies that align with organizational goals and client expectations
• Oversee the end-to-end implementation process (from partnering with sales to ongoing relationship management) for health system and provider clients, including scoping, planning, execution, and post-implementation support
• Implement best practices and standardize processes to enhance efficiency and effectiveness, understanding each client’s unique needs and processes
• Synthesize learnings from the clients and internal teams to inform our go-to-market, as well as our internal processes, and continually improve implementations
• Develop and manage the implementation of prescription digital treatments (SleepioRx, DaylightRx) with providers, ensuring adherence to regulatory standards and best practices
• Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment
• Facilitate training sessions for providers on the order of prescription digital treatments
• Monitor and optimize provider partnerships for growth, using data to define and measure success
• Provide ongoing technical support and troubleshooting to providers post-implementation to support ongoing engagement and increase provider and patient activation
• Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed
• Partner closely with sales, clinical, product, and patient support teams to define and operationalize best in class partnerships and integrations and to ensure seamless project execution
• Provide regular updates and reports to clients and senior management
• Coordinate with external vendors and partners as necessary, in collaboration with internal partners (e.g., product partnership to support technical integrations for treatment ordering in the EHR)
• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews
• Analyze project performance and prepare reports for senior management

Preferred Qualifications

• Master’s degree
• Former or currently licensed healthcare or behavioral health provider (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Psychologist, PNP, PA, MD)
• Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices and/or experience working in the regulated health care industry

Benefits

• Generous vacation policy
• Professional development fund
• Flexible working arrangements
• Competitive salary packages including stock options