Clinical Navigator

Summary

Join TailorCare as a Clinical Navigator and utilize your clinical skills to provide personalized support to patients throughout their musculoskeletal care journey. You will engage with patients and providers, manage patient intake, and conduct health coaching to ensure adherence to treatment plans. This role involves educating patients, collaborating with care teams, and utilizing motivational interviewing techniques. The position is 100% remote, with a preferred location in Georgia, requiring a current, unrestricted Georgia PT license. TailorCare offers a comprehensive benefits package including paid time off, parental leave, health insurance, and a 401k match.

Requirements

• Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs) required
• PT with current, unrestricted license in Georgia (Compact License preferred - You may be asked to apply for and maintain additional licenses over time)
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• Strong communication and written skills to a variety of audiences, and experience working with a treatment team
• Proven adaptability to changing business demands and problem solving in a fast-paced environment
• Experience in motivational patient interviewing and coaching behavior change
• Ability to work within established guardrails while maintaining personal rapport with the patient
• Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment
• High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills are required
• 3+ years orthopedic experience

Responsibilities

• Conduct outreach to patients eligible for TailorCare and educate them on the value of the program
• Conduct intake assessments to identify patient clinical issues and needs
• Provide health coaching throughout the journey to support adherence and compliance to their treatment plan
• Provide condition education and shared decision making with patients to identify the correct treatment plan to meet their goals
• Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport
• Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, within established time parameters, and in a way that resonates with the patient
• Communicate effectively; understand and influence patient initiation and support processes, encourage patient confidence and accountability to help patients start and stay on therapy
• Provide information to the care team and proactively reach out after the clinical decision has been made to start patients on new care pathways
• Provide continuous updates, guidance, and triaging when needed and most importantly ensuring that the patient is driving towards the right health outcomes
• Collaborate with provider teams, ancillary services and other community support programs
• Perform other duties as assigned

Preferred Qualifications

• Previous experience with remote/telemedicine care delivery
• Preferred home location in Georgia for knowledge of the local community
• Preferably licensed in TX and/or CO (willing to obtain licensure)

Benefits

• Work from anywhere in the US that best fits your lifestyle, or, for those that enjoy an in-person environment, join teammates in our hybrid hub Nashville
• Rich PTO and holiday plans to ensure you have time away to rest and recharge
• We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families
• Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution all from Day 1
• We are committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k