Remote Clinical Care Navigator

Summary

Join Lyra Health as a Care Navigator and make a meaningful impact on individuals' mental health journeys. You will provide crucial phone support to clients facing complex behavioral health challenges, ensuring their safety and connecting them with appropriate care. This fully remote role requires excellent communication and crisis management skills, along with proficiency in using technology platforms. You will manage a caseload of clients, utilizing evidence-based interventions and Lyra's proprietary software. The position demands a Master's degree in clinical social work or equivalent licensure, or a Bachelor's degree in nursing, along with relevant experience. Lyra offers a comprehensive benefits package, including healthcare coverage, paid time off, retirement benefits, and more.

Requirements

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc)
• Must have two years psychiatric intake, assessment RB, other related experience
• Must be Bilingual, Spanish-speaking
• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
• Must be a full time resident of the United States; work cannot be completed from outside the United States
• Bachelor's degree in nursing (RN)

Responsibilities

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
• Independently manage a caseload of complex, multi-need clients

Preferred Qualifications

EAP/clinical call center experience

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!