Clinical Quality and Safety Manager

Summary

The job involves leading efforts to ensure top-notch clinical care delivery as a Clinical Quality and Safety Manager at Wheel, focusing on quality management, safety oversight, team collaboration, Clinician Champion oversight, and content development. The role is based in Austin or SF Bay Area, but other locations are also considered.

Requirements

• Bachelor's degree in healthcare related field required, Master’s degree preferred
• Minimum 3 years of experience in healthcare quality management, telehealth experience preferred
• Minimum 3 years of experience as a clinician directly caring for patients preferred

Responsibilities

• Lead efforts to ensure top-notch clinical care delivery
• Maintain high clinical standards and enhance patient safety
• Spearhead quality improvement/quality assurance initiatives
• Author clinical content for use by providers and patients
• Assist in leading and continued development of Quality Assurance processes for Wheel
• Conduct audits to assess and monitor clinical performance and identify areas for improvement
• Enforce safety protocols to minimize risks during telehealth consultations
• Investigate incidents and implement corrective actions to prevent recurrence
• Work with our Clinician Champions team to ensure adherence to quality standards
• Provide guidance and support to enhance team competencies in telehealth service delivery
• Onboard and support new Clinician Champions, ensuring they understand their roles and responsibilities
• Provide coaching and feedback to Clinician Champions, assisting them with performance improvement plans and ensuring timely follow-up
• Lead training sessions for Clinician Champions on new standard operating procedures (SOPs) and performance updates
• Maintain the Clinician Champion Handbook and ensure adherence to established guidelines
• Allocate hours to each pod to meet quality needs while maintaining budget constraints
• Act as a lead for quality improvement projects, driving initiatives aimed at enhancing telehealth services
• Maintain involvement in content creation, chart audits, and clinician coaching as needed, ensuring continuity of support and quality oversight

Preferred Qualifications

• Experience developing Clinical Quality processes, metrics, and guidelines
• Experience writing evidence-based clinical content for clinical and nonclinical audiences
• Experience in clinical quality improvement methodologies a plus
• Demonstrated experience managing projects from inception to completion
• Strong interpersonal skills and the ability to effectively communicate across the organization
• Proficiency in quality management tools