Director, Clinical Quality And Safety

Summary

Join Wheel as the Director, Clinical Quality & Safety and design, implement, and oversee quality and safety initiatives for our telemedicine programs. You will work closely with clinical and cross-functional teams to improve processes, enhance patient safety, and track key metrics. This role requires a master's degree in a healthcare-related field, at least 5 years of experience in healthcare quality management (telehealth experience preferred), and proven experience in developing clinical quality processes. You will manage the Quality Assurance Committee, oversee chart audits, and develop client-facing quality reporting. The position offers a competitive salary, bonus, and a comprehensive benefits package including medical, dental, vision, life and disability insurance, 401k matching, flexible PTO, parental leave, and stock options. The location is flexible, with preference given to the Bay Area or Austin, TX, but other locations are considered.

Requirements

• Masters degree in healthcare related field required
• Minimum 5 years of experience in healthcare quality management
• Demonstrated experience in developing Clinical Quality processes, metrics, and guidelines
• Experience in clinical quality improvement methodologies
• Experience managing projects from inception to completion
• Strong interpersonal skills and the ability to effectively communicate across the organization
• Expert in quality management tools

Responsibilities

• Work closely with the rest of the clinical team to proactively identify key areas impacting overall quality and clinician performance
• Ensure appropriate scoping of options for remediation of process, platform, or system issues impacting quality and prioritize requests for remediation with cross-functional teams
• Collaborate with Network Operations as well as R&D (product, engineering) on improvements to enhance clinical quality and the efficiency of care delivery
• Manage the Quality Assurance Committee (QAC) which evaluates clinician performance and ensures consistent quality across programs
• Build out existing Quality Assurance processes to support the growing complexity of care delivery at Wheel
• Oversee the chart audit process to assess and monitor clinical performance and identify areas for improvement
• Draft, periodically revise, and enforce safety policies and procedures to minimize risks during telehealth consultations
• Investigate incidents and implement corrective actions to prevent recurrence
• Escalate issues to Clinical Management and Wheel Health management team as appropriate
• Identify key clinical outcomes, quality, safety, and efficiency metrics and work cross-functionally to institute tracking processes within the platform and programs
• Develop rigorous framework and best practices for client-facing quality reporting
• Collaborate closely with the Customer Success team on client reporting and QBRs on quality with respect to system/platform level and clinician level issues
• Serve as the clinical quality liaison with customers, identifying and collaborating on improvement opportunities and projects

Preferred Qualifications

• Minimum 5 years of experience as a clinician directly caring for patients
• Telehealth experience

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability (no cost)
• 401K plus match
• Flexible PTO
• Parental Leave
• Stock options
• Additional memberships and perks