Clinical Services Coordinator

Summary

Join Heartbeat Health, a health tech startup revolutionizing cardiovascular care, as a Clinical Service Coordinator! You will play a central role in optimizing patient experiences and supporting systems. This position requires managing patient communication, scheduling appointments, handling pre-authorizations and billing, and providing technical support. You will also analyze data, identify process improvements, and ensure excellent patient experiences. The role demands strong communication, data analysis, and organizational skills, along with experience in a clinical or operational setting supporting patient care. The position is full-time, working 9 am to 5 pm PST.

Requirements

• 3+ years in a clinical or operational role supporting patient care
• Bilingual in English and Spanish
• Exceptional people skills and a GREAT communicator
• Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements
• A team player with a high level of independence and proactivity
• Strong data and analytics skills with a track record of making savvy, data-driven decisions
• Passion for delivering an outstanding user experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology
• Spanish-speaking
• Medical assistance experience

Responsibilities

• Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
• Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients. Follow up with patients via email, phone, and/or text to drive patient engagement
• Provide technical support and connection assistance to patients
• Compile, verify accuracy, and sort information to prepare source data for reporting. Identify and correct deficiencies or errors in data, processes, and systems
• Document customer and account data and generate standardized reports
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience