SafelyYou is hiring a
Clinical Success Manager

Summary

The job is a remote Clinical Success Manager position at SafelyYou, a fast-growing company that develops AI for senior care. The role involves managing customer accounts, facilitating customer outcomes, communicating with stakeholders, supporting communities during pilot periods, and representing the company to the healthcare industry.

Requirements

• Bachelor’s or Master’s degree
• Minimum of 5+ years experience as a Customer Success Manager or equivalent in a healthcare setting, preferably in a healthcare SaaS startup environment
• Passionate about SafelyYou’s mission and our technology
• Clinical expertise in falls management, root cause analysis, and interventions

Responsibilities

• Successfully and effectively manage customer accounts to drive adoption of technology, fall prevention culture and fall reduction interventions, leading to contract conversions, renewals, expansions and high opt-in rates across account portfolio
• Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations
• Support communities throughout pilot period, coordinating and leading weekly fall huddles, discussing opt-in/consent strategies, creating user accounts, performing clinical review of fall events and providing technical platform support
• Professionally field customer/family questions or concerns to overcome/manage objections to build trust in our service technology
• Cultivate a confident and engaged community partnership to drive retention and growth by demonstrating value in the technology and expertise in falls management
• Onsite community support for training, engagement in platform use, and improving fall response outcomes per customer needs
• Developing and refining customer-facing training materials, answering questions, and troubleshooting technology, serving as he primary conduit for communication of customer suggestions, systems issues and future product growth
• Collaborate and create various SafelyYou materials to support fall programs for customers and marketing support
• Effectively conduct zoom training sessions for community marketing/sales departments, family info sessions as well as staff training of system platform
• Professionally represent SY to the healthcare industry and other business partners through zoom webinars, conferences, and corporate meetings
• Foster customers/accounts that can further support the growth of SY through shared publications, media content, co-presenting at conferences, or as a business reference (e.g. testimonials, case studies)
• Represent the voice of the customer to improve our sales process and product roadmap
• Work cross-functionality with other SY departments: AI, engineering, sales / marketing, implementation, billing and operations to ensure customers needs are met as well as meeting organization goals, and budgets

Preferred Qualifications

Experience in senior care healthcare environments communicating with various departments and leadership (Memory care, AL/IL, SNF)

Benefits

• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Unlimited PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave