Remote Clinical Support Admin

Summary

Join our clinical operations team as a Clinical Support Admin and provide day-to-day support to medical aesthetics providers, addressing clinical inquiries, offering operational guidance, and collaborating with cross-functional teams.

Requirements

• Board-Certified Nurse Practitioner or Physician Assistant
• Must have an active license, in good standing, in the state where they currently reside
• 1+ years of aesthetics experience, including injectables, microneedling, or other
• Ability to manage adverse events and complications independently
• Confident in identifying the cause of unsatisfactory clinical outcomes and guiding the patient and provider on next steps
• Comfortable sharing feedback, insights, and coaching others
• Knowledge of modern injection techniques and tools
• Familiarity with EMR systems and common accounting matters
• Excellent verbal and written communication skills, including ability to present complex information in a clear and concise manner
• Must have strong attention to detail, clinical/medical acumen, and excellent problem-solving skills

Responsibilities

• Provide prompt and accurate responses to routine clinical inquiries from providers
• Use Microsoft Teams to manage real-time communication with providers
• Serve as the first point of contact for clinical troubleshooting
• Responding to urgent after-hours call channel 1 week every 2 months
• Work closely with the Accounting and Finance teams to resolve any issues related to billing, provider compensation, or service reporting
• Partner with the Marketing team to ensure consistency between clinical operations and marketing campaigns
• Collaborate with the Support team to handle provider onboarding, training follow-ups, and ensuring seamless communication across departments
• Assist providers in navigating clinical documentation processes and compliance with internal protocols
• Use support software to track clinical interactions, manage support tickets, and maintain up-to-date records of provider inquiries and resolutions
• Document all clinical inquiries and their resolutions in support software
• Generate and analyze data reports from Microsoft Dynamics to identify common issues and trends
• Proactively communicate with providers to assess their ongoing support needs
• Participate in cross-departmental meetings to discuss operational improvements, new product or service offerings, and strategies to better support providers

Benefits

• Flexible work schedule with remote work
• Opportunities for professional development, including ongoing training in medical aesthetics and access to advanced certifications