Closing Operations Specialist

Summary

Join Snapdocs, a rapidly growing company revolutionizing the mortgage market with innovative software, as an Operations Specialist. You will provide product support and assist with mortgage closing document transactions, ensuring a smooth user experience. Responsibilities include document processing tasks like classification, annotation, and quality control. You will also address and resolve common issues, participate in regular meetings, and contribute to special projects. This remote role requires strong communication skills, attention to detail, and the ability to work independently and as part of a team. The position offers competitive pay, excellent benefits, and opportunities for professional growth. Snapdocs values diversity and provides a supportive work environment.

Requirements

• High school diploma required
• Typically requires a minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
• Detail oriented
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Results oriented and self-motivated to consistently meet expectations in productivity and quality

Responsibilities

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
• Engage in 1:1s with their Supervisor bi-weekly
• Engage in team meetings weekly
• Assists with special projects as needed
• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Preferred Qualifications

• Positive with a natural drive to help people, customer service experience is a bonus
• Curious and has a learning mindset; eager for feedback
• Thrives in a team environment

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance