Cloud Operations Engineer

Summary

Join SearchStax's Cloud Operations team as a Linux and Systems Engineer! This contract role involves providing technical support, ensuring service availability and reliability, and collaborating with engineers. Responsibilities include resolving customer issues, managing backups and deployments, configuring alerts, performing security audits, and participating in on-call shifts. Required skills include Linux system administration, cloud provider experience, scripting, database knowledge, and web server administration. The company offers remote-first work, growth opportunities, and a competitive salary.

Requirements

• Strong communication skills and strong command on English
• 2+ years- experience in Linux system (Ubuntu/CentOS) administration
• At least 1 cloud provider experience (AWS, Azure or GCP)
• Knowledge of network issues (firewall, routing, load balancing)
• Familiarity in writing scripts using Bash or Python
• Practical knowledge of MySQL and NoSQL (MongoDB) database system as an administrator (backing up, replication, optimization)
• Experience in web server administration (e.g. Apache, Nginx)
• Exposure to ITIL process
• Willingness to learn new technologies
• Ability to work independently and as a team

Responsibilities

• Collaborate closely with Engineers and Other Cloud Operations engineers to ensure high availability and smooth daily operations of the service
• Resolve customer support tickets and service incidents and requests in a timely and professional manner via effective investigation, triage and resolution of these requests
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Work within a global support team covering 24x7x365 cloud operations - effectively managing handoffs from shift-to-shift for cloud support issues
• Respond to escalated customer service issues within the defined process with a high level of reactivity
• Set up backups, deploy software, upgrade systems, and perform other routine maintenance tasks - Manually or using Automation (ideally via Ansible or other scripting language)
• Configure and generate reports, alerts on Core Infrastructure using Datadog, Zabbix or custom scripts
• Perform periodic security audits of the system
• Perform service requests by customers or internal teams with high quality and detail by following and contributing to Standard Operating Procedures
• Be part of an on-call rotation schedule

Preferred Qualifications

Knowledge of DevOps tools (we use Ansible, Terraform and Python) would be a plus

Benefits

• Remote-First: We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA
• Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career
• Pay Transparency
• Base Salary: The base salary range for this role is $30,000 - $40,000 USD
• Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time
• Each we review company performance and may grant discretionary bonuses to eligible team members